Refund Policy

1. Scope

This policy applies to NexaFile AI subscription purchases made through our online checkout.

2. Paddle as Merchant of Record

For online transactions processed through Paddle, our order process is conducted by Paddle.com. Paddle acts as the Merchant of Record and handles payment processing, applicable taxes, transaction receipts and transaction-related refund processing under Paddle's terms and applicable law.

3. Requesting a refund

You may request a refund using the link in your Paddle receipt, your subscription-management link, Paddle Buyer Support, or by contacting NexaFile at [email protected] for assistance.

4. Refund eligibility

Refund eligibility is subject to the Paddle Buyer Terms, Paddle Refund Policy, applicable consumer-protection law and any mandatory rights in your jurisdiction. Nothing in this policy limits non-waivable statutory consumer rights.

5. Subscription cancellation

Canceling a subscription prevents future renewals. Cancellation does not automatically refund completed billing periods unless a refund is approved or required by applicable law.

6. Refund method

Approved refunds are normally returned to the original payment method where possible. Processing time may depend on Paddle, your bank and the payment method.

7. Fraud and abuse

Refund requests involving fraud, refund abuse or manipulative behavior may be declined where permitted by applicable law.

8. Support

For billing or refund questions, contact [email protected].